Innovating Healthcare With Software

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And they feel that they could, you know, I want to say, do a better

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job than what an AI or software

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could do instead. But I tend to disagree. The goal of

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any software innovation is to minimize the reliance

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on good old human beings. When was the last time I traveled? The flight

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was incorrect, and you went through green light and was supposed to be right.

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Welcome to the nursing home podcast. Your goto

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source for professional insights in the long term care industry.

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Hear from leaders and experts as they share current and practical

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insights to help make the most of your day. I've been a long term care

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financial specialist. What that means is I help people plan for the

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inevitable. Nobody wants to think about getting old, but it's possible that some day

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we might need a little bit of care. Here's your host. Nursing Home Administrator nutriturn

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Podcaster Schmuel Septimash.

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Welcome to this next episode of the Nursing Home Podcast.

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My guest today is Alan Duaitzki and

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the President. Say your name right and you'll correct me in a moment.

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Alan is the Director of Sales and Marketing at Approved Admissions.

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Some of you, some of the lists may be familiar or maybe even be users

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or subscribers to the system. Allen, thank you so much for taking

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some time out of your busy schedule and making some last minute accommodations.

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And welcome to the show. Allen not a problem. Thank you so much

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for having me. Well, we're really excited to have you here. So before

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we even get too much into the show, if you don't mind,

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we met each other a little bit online and spoke on the phone a few

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times, but the listeners don't know who you are. So if you don't mind,

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just briefly, we'd be able to just share how

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you got to working for the company that you do and

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exactly pretty much what your company does. It just starts.

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Go ahead. Okay. So I've been in the healthcare space for

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roughly 15 years. I started off selling

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durable medical equipment to nursing homes, hospitals, and doctor's

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offices. Did that for roughly ten years. And I transitioned

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from that into working at a company that did

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wearable ultrasound devices for rehab facilities,

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professional sport teams,

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weekend warriors, stuff like that. I did that for roughly five years

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and decided I wanted to not so much the outside

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sales anymore, but I definitely wanted to stick with the healthcare space,

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and I wanted to transition into software

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and technology. And I saw an opportunity at Approved Admissions.

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They were looking to expand and to grow, and I went

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on board, and that's basically where I am today.

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Got it.

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I know you mentioned briefly that you wanted

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to get into the software part of the industry.

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What was there about the software healthcare combination

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that was enticing to you? Well,

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first, regarding healthcare, I feel like the healthcare space is a very solid,

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solid space. It's not going anywhere. Everybody is getting older.

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Unfortunately, people do get sick. So I felt that's a very stable industry

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that's not going away, and that was something that I was looking for. And in

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regards to software, it's all keyed and linked to

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technology. And obviously, as the years go on,

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technology is becoming a bigger part of our world and our workspace.

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Got it. Okay, so let's go straight to

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approved admissions. From what I understand,

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I believe I've actually used approved admissions at least one of the facilities where

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I was administrator. From what I understand,

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when we have the director of marketing or that mission first, and they're trying

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to decide whether or not we can accept a

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patient, whether or not the pair source is an approved

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payers and approved admission, like the name kind of indicates,

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so the system helps streamline that process. Now,

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it's very complex. There's so many different payer sources. Every insurance

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is complex. There is Medicare, there's Medicaid, there's private pay, and then

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of course the famous no pay or private pay,

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no payer sources. We have all those. So which part

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of the problem does the software address and how does it

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address it? Okay, so that's a great question. So there's

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actually two parts to what approved emissions does.

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The first part, which you happen to mention, is where people from the admissions

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department can log in and run a verification and eligibility

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check on a resident looking to come into the nursing home.

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So it's just a regular web based tool that anybody could use.

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But the real science behind what we do is

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we automatically track changes in insurance coverage and eligibility for your

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entire census within the nursing home. What that

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really means is there's a lot of changes going on with insurance, whether it's HMOs,

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Medicaid, moving over to managed care plans, just tons

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of different changes. And the facility doesn't necessarily know what's

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going on with these changes. They can't necessarily keep on track. Keep track of

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everything. Yes, they could have somebody manually check

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each patient either daily or weekly or monthly. That takes a

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lot of time, and they could be using that time for

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other things. Let me look at it for a second. So basically without the

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software and the way it was and still is in some facilities besides

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for the actual at the point of admission ensuring that

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we have an appropriate we have appropriate payter source something

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that the back office or the ownership is not going to yell at the

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administrator and the mission person what were you thinking? Why taking this person in?

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There's no payer source. Correct.

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In addition, that's the only part of the software that I was familiar with.

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Yeah, that's standard. That is absolutely standard. You could get that with

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a lot of other companies. It's just eligibility I like

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to sell. And you're wearing your sales hat. I'm not even asking you why

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you're better than the competition. I just want to know what your product is.

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But I like it. You don't stop selling.

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I'll leave a link to your

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website at the end and give us your contact information for people who are interested

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in purchasing it. Then after the show, we'll talk about what my kickback will

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be absolutely. By getting back to the

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service. So in addition to saying every business office,

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I've run the business office in some facilities as well.

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On some level, but not this part of it, because this was always run by

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an outside corporate regional office where there's

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a piece of it where they're supposed to be tracking the payer sources

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and knowing whether or not anything changed either

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by the payer or well, actually tell

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us about it. What could possibly change that would be a problem

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that used to be manual and now the system automates.

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Okay, so there's a lot of changes that happen. For instance, if there's a

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resident that comes into the nursing home, let's just say for argument's sake with an

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HMO, and the

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residents family members, six months later decide,

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you know what, we're changing the HMO. They don't notify the facilities and the facility

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is still trying to build, they're going to get these denial letters.

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That also goes along with Medicaid moving to a managed care plan.

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Sometimes letters get lost in the mail. You know too much here for

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a second. Let's talk about the first case. Let's say a resident has an

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HMO and the family members without telling the facility. Let's just talk about

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that case for a moment. Okay? How would the software know that?

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Well, the software what we're doing is we're automatically,

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constantly tracking changes. So if there was some sort of a change within

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the HMO, we'll be able to let the facility know that, hey, look,

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it's a new HMO on board. If you don't know this

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already, you need to find out what's going on. But the software would know if

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the family member made a decision to change an HMO?

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Yes, correct. If there was a change, they will be notified of the change.

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We're constantly running the census tracking to changes.

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So whenever there is a change that happens, the facility will be notified

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by those without a software. What's the correct way

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of going with this? Either you wait for

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that letter to come in the mail to the nursing home or you have somebody

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manually checking either every day, every week, every month. But again,

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that takes a lot of time. If you have a nursing home that has 2300

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patients, residents, it's going to take some time to

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do every single one annually. Okay, so we sign up

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for approved admissions at the point of admission

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where you check the payer sources and then periodically

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so it's constantly or daily? Weekly.

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Consistently is running reports that ensuring that, let's say

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that particular case, I just want to pick one case so that we can follow

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it through the whole process. So it's ensuring that, let's say the homo didn't

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change and then what

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else does the system do? I guess there are other possible changes.

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Yeah, there's many changes, such as SNF days

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have changed, patient responsibility, naming changes

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for those in New York, any type of insurance change we're able

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to track and let the facility know what's going on.

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So even something like Medicaid moving to managed care.

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Okay, so basically,

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let's see if I'm an administrator or owner or regional director of

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operations perspective. I want to make sure, obviously, that we

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barely make any profit as it is, and I'm talking from Massachusetts,

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but it's difficult enough that it's definitely not

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like the good old days. It's very difficult to be successful financially in

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this industry. So we want at the very least, make sure that those who are

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here and who have a parent source, that we're building them correctly. So if

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I have to sum up in a nutshell, what approved

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admissions is doing, they're doing two things. They're verifying that whatever

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the insurance is, that it's current and that will

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cover the state before the admission. And it's constantly monitoring it

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and letting the facility know of a change, I guess in real

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time or as frequently as the system runs to ensure that

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the payer store stays current. Is that a correct summary?

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And are there other parts of the software that we're not discussing?

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Well, I couldn't have said that better myself. That's relatively exactly

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what we do. Got it. So this way we can rest assured

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that every person actually has a pay of

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source. Now, getting to the sales part of this conversation,

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I don't know what the competition is. Chances are

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that I've used some of the other softwares that

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may exist. But is there anything else in the product that does these two functions?

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Yeah, I'm sure there are things out there that do this. They do it different

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ways. They might not automate it as we do it. There might be something

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that you have to log in and you have to click a button and generate

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the reports. We do everything automated. There's no passing

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of census back and forth. We grab your census, we run the reports,

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and we shoot you over an email with the changes that

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have happened. But every industry has their competitors,

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right, I understand that, definitely do.

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But the goal is, again, even running reports, just as I

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want to clarify for the listeners that it's true, we can run a

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report and it's not necessarily

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very difficult, but the goal of any software innovation

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is to minimize the reliance on good

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old human beings that we make mistakes. Right.

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Everyone said that self driving cars are going to dramatically

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minimize car accidents and fatalities. When was the last

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time a traffic light was incorrect and you went through a green light

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and was supposed to be red? That doesn't happen.

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We definitely get rid of the human error right now.

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Do you find that isn't replaced? Like, are there

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other challenges that are created

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as a result of relying completely on the system and

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how are they addressed if they exist?

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Problem? Not necessarily. We do have some clients that double check

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everything after we do it, just because they would just want to make sure because

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it's a new product that they're using and they want to make sure that it's

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actually doing what we say it's going to do. They don't. Once they gain the

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trust, then they're good to go. Yeah, I mean,

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my wife will forgive me for this example, but it's like in the early

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days of GPS, and it's like, yeah, the GPS keeps

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on getting me lost. If you're using a GPS, you got to rely

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on it 100%, but it tells you that this is where you go, is where

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you go. It doesn't matter how many years you grew up in that neighborhood.

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It may know things that you don't know. And if you're not relying 100%,

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it's not really very useful. It's the

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same thing when the facilities are transferring from paper documentation,

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electronic documentation, that the more that we actually rely on

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the system, the more effective the system actually is. So I

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assume it's the same thing. But then again, you still have the same pushback,

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right?

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It used to be an innovation to print out from MapQuest that you can actually

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print out directions and have it on the passenger seat next to you changing.

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And then to actually get to where we are now,

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you have to take the plunge 100%.

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Now, when you do go and obviously your

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job is to get the software into as many facilities as possible,

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I assume that's what directive sales does.

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Now, when you do that I think you've touched on this briefly before,

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but let's go back to it. Do you actually go down to nursing facilities?

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Is it over the phone? How do you interact with this

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nursing home plethora of different

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things? Phone calls, we go to conferences. I go

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down to nursing homes if they want to do a demo inside. But most of

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the demos for the product is done over the phone and via the

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computer. Okay. I mean, that's definitely an advantage of a software

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based product as opposed to a physical product is

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unlimited, and the cost of per

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facility is minimal if anything,

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other than servicing the facility.

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And you don't have to go there. The reason why I'm asking for this is

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because I'm always curious to know.

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I've heard EMTs who have their

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own ideas of each facility was a good

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facility. It's not a good facility. And, you know, just from their brief interactions of

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coming in and out and usually many times during emergency type of

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situations. In your experience with interacting

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in this role, or maybe even in a previous role,

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specifically with nursing homes, is there anything that you encounter

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that you say, I can't believe they're still so backwards and they're still doing

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X or I can't believe that they're so inefficient and they're still doing

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X. Or just to confuse things a little bit, you find the

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opposite, that wow, they are so on top

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of it. If only we would all do things this way. Does anything strike you

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with that? I'm just always curious to hear what kind

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of an outsider's perspective is on the way that we operate.

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Yeah, I would have to say technology would be something

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that sticks out in my mind. I've been to many nursing homes where

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they're still using pen and paper to do spreadsheets,

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and they're not using either Excel or they're just

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not automating the services that they have. Whether EMR

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and their billing platforms, they're just not utilizing the technology that's out there today.

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And they're still stuck in the Stone Age doing their old habits.

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Okay. And there are regulations.

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Each state has own regulations for by when and for

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some states for sure, that data is already passed that they need to be completely

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electronic for the medical records. And you're completely electronic

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also has different definitions and

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the date was pushed off many times. But when you say technology,

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you're referring specifically to electronic medical records

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or in general. I'm referring to general,

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but medical records for sure is

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another.

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So from an operational standpoint

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in just rolling out these types of programs

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and really just the actual process of

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bringing any facility to be completely electronic, it is very

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complex and there's a lot of pushback.

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You have nurses who have been paper documenting

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things for years and

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maybe even at home they're up to date.

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Their engagement with modern technology, which is not so

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modern is their AOL you've Got Mail accounts,

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right? But since then, maybe now they have a Facebook account.

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But they certainly didn't hear of Instagram or anything like that.

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And so for them, some of them again,

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I'm definitely generalizing. Some of the younger nurses that I've worked with,

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they're amazing at it and within a short amount of time they

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know the system better than the programmers made the system know it

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and they figure out all sorts of ways of using it efficiently.

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But it is correct. There's a lot of push back and there's also institutional

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memory where this is how we've always done it.

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And frankly, the death of any successful organization is

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not conforming and stubbornly

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sticking to this institutional memory when it's because it's institutional

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memory. In other words, you don't have to do things differently just to do things

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differently. But if the only reason why doing this because this is what we always

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did, then we have a problem. I know if I go to new facility as

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an administrator, oh, this is the way we've always done things, I'm like that reason

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is never a good reason. If the reason why we've always good because you're used

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to doing it. It doesn't mean it's the actual it's the right way to do

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it. Exactly. So you find that there's a certain reluctance. I mean, there's reluctance

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to change everywhere, but specifically in the nursing home

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environment, there's definitely more reluctance to change.

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But also, you have to understand that resources are extremely limited,

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whereas I know that thankfully,

18:32.577 --> 18:35.827
thank God, I haven't spent so much time in a hospital. But I know that

18:35.845 --> 18:39.682
when my youngest son was born, we spent a few weeks in

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the NICU, and there was one nurse who just had our

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baby. She had the most surrounded

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by the most expensive equipment that a nursing home could only dream

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about and drool about. She had no care in the

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world. Well, she was able to give us her

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complete 100% undivided attention.

19:02.287 --> 19:05.617
Obviously, we were concerned, but it was a very

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stable situation. My son is fine,

19:09.712 --> 19:13.102
thank God. But to me, it was

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like and they're making so much more money,

19:15.862 --> 19:18.562
sometimes it could be double the amount that they're making in a nursing home.

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Why wouldn't anybody want to do this? For some people

19:22.255 --> 19:24.997
they're like, it might be boring. But anyways, getting back to the point. The point

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is that there's much more limited and resources

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and time, and getting these things actually properly rolled out

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is definitely a challenge. But on the other hand,

19:35.755 --> 19:38.932
there are some skilled nursing faculties that are

19:39.010 --> 19:43.752
on the cusp of innovation, and there's

19:43.782 --> 19:47.542
room for more innovation, you're understanding. Correct. But that's definitely

19:47.590 --> 19:51.187
not the case in all of them. But that is definitely something that is true.

19:51.250 --> 19:54.472
What about the other way around? Do you see

19:54.505 --> 19:58.347
anything that they do that's maybe not necessarily innovation

19:58.467 --> 20:01.647
or technology related? Anything that you've

20:01.692 --> 20:05.347
seen that you think is commendable? I don't want this

20:05.380 --> 20:09.127
to sound like we're bashing nursing homes. Definitely not spending my last

20:09.145 --> 20:12.547
few years there commendable. Yeah,

20:12.655 --> 20:16.177
I see. Some nursing homes now are putting up kiosks in

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their lobbies for residents, families,

20:19.302 --> 20:22.852
members to rate the facilities as they're walking out of

20:22.870 --> 20:26.497
the facility. So whether it's a five star review or a one star

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review, they're putting themselves out there to taken

20:30.415 --> 20:34.475
some criticism if need be. Okay, I'm very glad that you mentioned that.

20:35.062 --> 20:38.312
Actually, my company SNF Marketing,

20:39.712 --> 20:43.017
one of the things that we do is we partnered with a company called Repute,

20:43.152 --> 20:46.812
where we do exactly that, and we do help roll out these kiosks

20:46.962 --> 20:50.272
into nursing homes. And you're right, it can leave

20:50.305 --> 20:53.900
a five star review. But one of the innovative ideas that it has

20:54.262 --> 20:57.712
is that it can also if there's a one star review,

20:57.850 --> 21:01.047
it doesn't just become a one star review, it actually creates a ticket.

21:01.167 --> 21:04.777
It gets emailed to the administrator, and if, let's say they

21:04.795 --> 21:07.792
complain, something wrong with the food. The ticket is opened up with the food service

21:07.840 --> 21:11.577
director, and it stays open until it's resolved. When it's

21:11.607 --> 21:15.502
resolved, then the facility has to decide if it's appropriate to reach back out to

21:15.520 --> 21:19.267
the person who complained and let them know what happened or

21:19.390 --> 21:23.397
just kind of leave things be. But it's not only a way of improving

21:23.592 --> 21:27.022
online reputation, but it's also a way of

21:27.055 --> 21:30.517
actually improving the product, the actual service, which is

21:30.715 --> 21:33.972
something which is very innovative and improving

21:34.017 --> 21:36.950
the patient care. Right? 100%.

21:38.812 --> 21:42.327
Frankly, if you walk into any place and there's a nice shiny

21:42.357 --> 21:46.102
iPad there and it's asking you to interact with it, people love

21:46.195 --> 21:49.372
engaging with an iPad or with any

21:49.405 --> 21:52.927
new technology. It's just fun and exciting. So it kind of gives a

21:52.945 --> 21:57.062
certain give us a certain perception

21:57.412 --> 22:01.412
that the facility is on the cutting edge.

22:01.987 --> 22:05.272
Now, what would you say in

22:05.305 --> 22:09.432
your industry is maybe the biggest myth

22:09.597 --> 22:13.342
that people think about software technologies in general and

22:13.540 --> 22:16.722
software technologies for healthcare more specifically,

22:16.842 --> 22:19.972
that people believe a certain belief about

22:20.155 --> 22:23.482
your product and how it's not true? Well, first of

22:23.485 --> 22:27.292
all, people are scared of change and they feel that they could,

22:27.415 --> 22:30.772
I want to say, do a better job than what

22:30.955 --> 22:33.800
an AI or software could do instead.

22:34.237 --> 22:37.852
But I tend to disagree. There's been cases where this

22:37.870 --> 22:41.287
is actually something that our software does as well, that when we're running,

22:41.425 --> 22:45.502
we run the check of the entire census. And sometimes when we

22:45.520 --> 22:49.482
run it and we do the eligibility for all the residents,

22:49.572 --> 22:52.942
sometimes there will be a spelling of the first name or last name

22:52.990 --> 22:56.902
wrong, the date of birth was entered incorrectly. Whatever the

22:56.920 --> 23:00.127
case may be, when we run the eligibility checks, it will pop up

23:00.145 --> 23:02.422
on our system that it was spelled wrong with the date of birth was wrong,

23:02.455 --> 23:05.752
and then we could send that information back to the facility, letting them know,

23:05.845 --> 23:09.552
listen, that you have in your database

23:09.582 --> 23:13.102
is wrong. You need to change the last name spelling or the

23:13.120 --> 23:15.397
date of birth is off by two years or whatever the case may be.

23:15.430 --> 23:19.272
So we have the ability to fix human error.

23:19.467 --> 23:23.002
Let me tell you what I'm driving with this. There is a general notion out

23:23.020 --> 23:26.697
there that everyone thinks that the other person's,

23:26.817 --> 23:30.697
business or company is where they should be. But I mentioned this

23:30.730 --> 23:33.125
earlier that if you have a software based product,

23:33.562 --> 23:37.107
if you have one home, or if you have 1000 homes,

23:37.272 --> 23:40.927
as long as you have a strong enough processor to

23:40.945 --> 23:44.300
deal with it, it doesn't really cost you any more money.

23:44.812 --> 23:48.247
Is it true that software companies are laughing their

23:48.280 --> 23:50.812
way to the bank? And if they are, it's okay,

23:50.875 --> 23:55.100
because it is okay because

23:55.462 --> 24:00.192
we live in a capital society and capitalism

24:00.252 --> 24:03.267
says that if there's value that you're providing,

24:03.402 --> 24:06.682
it doesn't matter if it costs you more or less money or time.

24:06.835 --> 24:10.432
We're not here to replenish the resources that you

24:10.510 --> 24:14.217
extended to provide that value. But is there a truth

24:14.277 --> 24:17.825
to this myth? Is it completely true? Completely not true.

24:18.637 --> 24:22.552
Well, obviously we're making a profit. Are we rolling in it?

24:22.720 --> 24:26.527
We'll see, but we definitely put more money back into the

24:26.545 --> 24:30.102
software. We don't just build a software and then start bringing

24:30.132 --> 24:34.242
in new clients and then whatever comes in as gravy. We're constantly

24:34.302 --> 24:38.197
growing the software. We always are taking advice from

24:38.230 --> 24:41.667
our clients regarding what they want in the software,

24:41.727 --> 24:44.797
what we're missing, and then we always implement it for them.

24:44.830 --> 24:47.797
So if we get a phone call, I wish you had X, Y and Z,

24:47.830 --> 24:50.842
or I wish yourself, I could do this. Can you do this?

24:50.890 --> 24:54.747
Yes. There's a big development staff behind improved emissions,

24:54.792 --> 24:59.052
and if it's a need of a lot of facilities,

24:59.232 --> 25:03.147
we'll definitely make it one of our goals to implement

25:03.192 --> 25:06.427
that. And obviously that costs money. So, like I said, yes,

25:06.595 --> 25:10.752
we are profitable. It's a good field, but we're also reinvesting

25:10.782 --> 25:14.525
some of that money into the program to make it better. Got it.

25:16.462 --> 25:19.972
That definitely makes sense. Right? So basically, the answer is

25:20.005 --> 25:23.647
yes. It's not necessarily more expensive with more people

25:23.680 --> 25:26.932
on, but it's not a product, it's not a shoe that you make it and

25:26.935 --> 25:30.712
it's done, it's a software. So the upside is that it

25:30.775 --> 25:34.182
might not cost more money as on board more facilities,

25:34.272 --> 25:38.137
but at the same time, it's not a finished product.

25:38.200 --> 25:43.327
It's constantly version, growing 1.1.21 .3,

25:43.495 --> 25:47.487
and all based on the constantly changing and evolving

25:47.637 --> 25:48.950
needs of the customer.

25:50.962 --> 25:54.732
And that doesn't mean we charge a customer for these changes. We don't.

25:54.822 --> 25:58.302
It's the one simple fee. Yeah, because they pay a monthly fee,

25:58.407 --> 26:01.732
the fees got to go for something. But part of what they get is

26:01.810 --> 26:04.842
they get the new. It's a web based software,

26:04.902 --> 26:07.927
right? Yes, it is web based. So then

26:07.945 --> 26:10.475
I'm reading, loading new versions of anything.

26:11.962 --> 26:15.757
Got it. All right, so just we're going to wrap things up here a

26:15.760 --> 26:19.222
little bit. I really appreciate your time, Allan. Is there any one particular part

26:19.330 --> 26:22.177
I really love? This is ties into my other podcast. I love your nine to

26:22.195 --> 26:25.522
five show. Put a link to that in the show notes as well. I still

26:25.555 --> 26:29.422
love that. But is there any one particular part

26:29.455 --> 26:32.602
of what you do every day that really lights you up and

26:32.620 --> 26:36.202
makes you super excited? And if you could push a magic button, you would

26:36.220 --> 26:39.982
do just this part of your job, or yeah,

26:40.060 --> 26:43.722
basically of your job all day without noticing time passing

26:43.767 --> 26:47.547
by. And it's just like this is your most favorite

26:47.592 --> 26:51.097
part of what you do? I would have to say

26:51.130 --> 26:54.592
the interaction with new people. I enjoy having

26:54.640 --> 26:58.182
conversations with people and making new friends, and that's

26:58.197 --> 27:01.552
my goal, not just to get a client, but to build a relationship as

27:01.570 --> 27:05.677
well. A lot of clients that I have, we speak on a

27:05.695 --> 27:09.637
daily basis, but we speak kind of often. And not even about business, just about

27:09.775 --> 27:13.317
family. What you do over the weekend, how does pesach,

27:13.377 --> 27:17.082
whatever the case, may be, but we've

27:17.097 --> 27:20.982
been hanging out outside of work hours. I've done that as well. So it's

27:20.997 --> 27:24.577
just about building the relationships and friendships. So are you

27:24.595 --> 27:26.087
enjoying this conversation?

27:27.412 --> 27:30.982
Very much so. All right,

27:31.060 --> 27:34.387
I just had to throw that in. Well, it's been a pleasure having you

27:34.450 --> 27:35.375
on the show.

27:37.912 --> 27:42.277
It's always good to get, like, an inside scoop of what goes on and

27:42.445 --> 27:47.067
what your perspective is for those who are in the nursing home industry

27:47.127 --> 27:50.407
right now are looking to get into it. Or even your competition is going to

27:50.410 --> 27:53.572
be listening to this because they're going to try to figure out how they could

27:53.680 --> 27:56.812
up their game to be almost as good as you.

27:56.950 --> 28:00.697
If people want to find out more about approved admissions, where's the

28:00.730 --> 28:04.852
best place for them to go to approved admissions.com? Or my number

28:04.870 --> 28:08.467
is 917-525-2716.

28:08.590 --> 28:11.182
All right. Can you give that one more time? Sure.

28:11.260 --> 28:15.952
917-525-2716.

28:16.120 --> 28:19.372
All right. Excellent. So approved@admissions.com or the phone

28:19.405 --> 28:22.657
number that you just heard, I was able to put links to all of this

28:22.735 --> 28:26.547
also in the show notes that will be available when this podcast

28:26.742 --> 28:30.322
does indeed go live. Allen, thank you so much for coming

28:30.355 --> 28:33.927
on the Nursing Home Podcast. You are from the Pioneer

28:34.032 --> 28:37.872
of the Nursing Home Podcast, one of the earlier episodes,

28:37.992 --> 28:41.422
and I really appreciate you coming on the show and sharing your

28:41.455 --> 28:44.900
professional experience with us. All the best. Thank you for having me.

28:53.062 --> 28:57.287
Thank you for listening to this episode of the Nursing Home Podcast.

28:57.637 --> 29:00.907
Be sure to head on over to itunes and check out

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the Nursing Home podcast and subscribe to the show.

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29:11.230 --> 29:14.502
industry. If you leave us a review for the Nursing

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Home podcast, our promise to you is to send you out something special

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