Does My Nursing Home Need a Registered Agent; with Sarah Rayburn

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This information is public information and

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they're going to serve it there. And I don't know if your

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uncle gonna want to receive those documents and also is your uncle going to

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be responsible enough to get those documents to you on time?

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You say a lot of the buzzwords that add White Harris administrators

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his head. Welcome to the nursing home podcast.

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Your goto source for professional insights in the long term care industry.

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You're from leaders and experts as they share current and practical

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insights to help make the most of your day. I'm the longterm care financial

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specialist. What that means is I help people plan for the inevitable.

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Nobody wants to think about getting old, but it's possible that someday we might need

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a little bit of care. Here's your host, nursing home administrator turned

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podcaster schmoel Stephanie.

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Welcome to this episode of the nursing home Podcast.

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Thank you for tuning in again. And as usual,

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I'm really excited to introduce to you today's guest.

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Today's guest is Sarah Rayburn.

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Sarah does business development at V Corp Services.

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It's a corporate filing and agent solutions for

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lawyers, CPAs, real estate corporations,

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startups, and most importantly, nursing homes

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and healthcare facilities. Sarah, it was great not meeting

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you at the LinkedIn meetup. That was

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unfortunate, but it's great that we can't connect now. Welcome to the show.

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Thank you. Thank you so much. It's great to be here. I'm excited

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for this opportunity to speak to you and to everyone.

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It's a great podcast. And yes,

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nursing homes are just one sector of what we're doing, but it's very important

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and I've kind of found a niche, especially in it. So thank you for having

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me and to kind of voice my opinions on

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things that we're going to speak about today. Okay, excellent.

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So we are excited to have you on the show.

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Now, when we think of compliance,

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I have like PTSD from my administrator days. And whatever

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we think of compliance, we think of state surveyors walking in.

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We think of being handed lawsuits,

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whatever the term is, delivered lawsuits by whoever

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it is and other things of that nature.

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So this is always a challenge operationally.

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When you're sitting in the lobby and you're giving a tour

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for a potential resident of your facility, in walks a police

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officer with an official looking document and asks for you,

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meaning the administrator by name and in front of the

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potential client, potential resident and family

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member. They're like, okay, you're served. That's what I was looking for.

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You were just in terms of this lawsuit. So tell us a little

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bit of how your company deals with that. And even

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before we talk about your company, let's talk more specifically industry wide.

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Obviously, that's something that's terrible. It's something that's terrible. Customer service,

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marketing, business development on every level.

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What is the right way to avoid such a thing?

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Listen, it happens. People are going to get served. You're not

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going to, not ever receive some type of state

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government mail or notice. Whatever the case may be,

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it's going to happen. But the fact is that you could actually

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kind of make sure that it doesn't happen in your nursing home. So like you're

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saying before, it is very embarrassing when those documents come

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and they're coming with a police officer or somebody

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from the state serving official documents, it doesn't look good.

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And we all know this. And the way that the world is

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speaking to each other now, not only is it word of mouth, as soon

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as somebody goes on and puts that on Facebook

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or LinkedIn or Google reviews, whatever the case

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may be, it just escalates and snowballs into something that you don't

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even want to deal with. And the way that you can kind of get around

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that is electing a registered agent.

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So when you're filing the formation or you're registering

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your nursing home or whatever the business is in the state,

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you do have the option to elect an agent

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of service of process. And what that will do is that person

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is then our company, which I work for.

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We are then responsible to receive any of those service

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of process documents, state notices, any kind of

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those legal documents that are coming to the nursing home, we will receive

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them on your behalf and then send them to you. So there isn't

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any kind of walking in and having that

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awkward situation that you mentioned. I've heard many

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horror stories about it when they don't list an agent.

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And that's just one way around not having having such

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an awkward situation occur. Okay, so I really appreciate that.

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That definitely helps with the solution.

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But there are a couple of things I just want to jump in on.

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The first thing is you will be served if you're in business,

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and especially if you're dealing with fragile seniors who

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unfortunately is the way of life that it's expected

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for deteriorations in their health is going to happen.

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And having been on the operations side for a number of

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years, it's always the nursing homes fault whenever there's a turn for the

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worst. Now sometimes that's true.

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Not all nursing homes are perfect. And there are

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a lot of challenges and staffing challenges and financial

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challenges and it's definitely not a simple thing to

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do correctly. But at the same time, many times it's

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not the facility's fault. But the point is, people think that nursing homes have deep

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pockets and let's go to the nursing home and adopting that

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attitude if it's going to happen and let's just figure out the

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best way to deal it's, it with definitely healthier than just praying it doesn't happen

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because it will. That's definitely

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a great point. And you're saying a solution,

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a particular solution is designating someone,

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anyone. It doesn't have to be your company specifically. But let's

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say I don't want to pay nursing home owners. Their margins

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are so slim, they're not going to want to pay anyone to do anything unless

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it's absolutely necessary and rightfully so,

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because they have to try to maintain an operational

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business. And if we have no nursing operators,

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our residents won't have a place to go. So let's say I want to do

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it. Let's say I own a facility. I don't want to hire a

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company. What are the requirements for someone to search an agent?

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Could it be appeal box? Could it be an uncle is

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in a farm in Oklahoma? How does that work? So that's

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a good question. So it cannot be appeal box. Every state requires

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that the registered agents have a physical location, so it cannot be appeal

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box, and it has to be usually within that state.

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So if you are in Oklahoma

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and your nursing home is in Oklahoma, your relatives,

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as long as they have an Oklahoma address, you could list

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them with that address. But just know in most

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states this information is public information and

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they're going to serve it there. And I don't know if your uncle is

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going to want to receive those documents. And also is your uncle going to

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be responsible enough to get those documents to you on

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time? Because as we all know, there is a certain time period

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that you have to respond to these by, and if you don't respond to them

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by a certain time period, it even escalates. Further,

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the requirements are an address within the state that

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you are in and a physical address and the person's name

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or the company name would have to be the registered agent

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or whatever agent name. Each state is allocating

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to it. Okay? So that would mean that

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if I'm operating in Massachusetts or New Jersey, I could not have somebody

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in Oklahoma. It has to be the state that I operate in. Is that correct?

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That is correct. This information is trying

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to break this down. I actually dealt with this when I'm starting my company,

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my marketing company. Also, I did hire

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registered agent, and in

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the company formation, the last thing I wanted to do was incur another unnecessary

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expense. So I was asking these questions, but I

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did not realize that one of the things that they mentioned also is that you

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need to at least say that there

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will be somebody there available to respond to

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and receive documents between, I think, normal business hours or something

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like that. That is correct.

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You have to have someone there. And because we do have

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addresses in every state and physical locations in every state,

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our team is available to receive service of process at any time.

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So if you are listing someone else outside of the company

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to be a registered agent, you want to make sure that that

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person is always home and always available to receive that service process.

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Because again, if they're not, it's just another ticker added

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on to the process document of it not being able

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to be served, and it's public information.

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I'm trying to think that if not playing devil's advocate,

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but a little bit, I don't want to pay for it. I don't want to

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come to the nursing home. I don't want it to come to my house.

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I want it to come to someone who lives, anyone who has an office.

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I guess if I can find a friend who has a company

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that operates a physical location, even if it's a grocery store,

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technically, but that would be fine.

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Except two things that you have to be, okay. That their

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address is going to be associated in the public record with my business,

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and they may have police officers serving me legal

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documents in their store in front of everybody. Right.

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And does that look good? Because not everybody understands that it's

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not their company. It's for another company.

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It's good for me, might not look good for them.

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But here's the thing. We're talking about fees, right? We're talking about prices.

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Some of the rates can be outrageous. And this isn't a plug

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for my company, but I'll tell you, in the grand scheme

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of things, it's $112 a year for registered

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agent services with my company. So if you break it

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down $112 per year,

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yes, money is everything in this day and age,

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and it's very important. But how much are

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you going to risk? $112 versus

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not paying a fee, but then taking that risk

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of not answering service process on time, not having somebody

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there to receive it, having it look bad in front of your customers

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or clients. You do have a heavy risk.

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I feel like it's kind of a no brainer from my standpoint, but I understand

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from other people's standpoints that money does cost a lot. But you

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have to really look at the risk that you're putting out there

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with all of those options. Got it. Now, you mentioned

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some horror stories. Can you tell us what is the very worst

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story that you have come across, either as an agent or

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maybe for someone who they reached out to you after they had

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such a terrible incident? So I've

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had a lot. Most recently,

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I had the most horrific

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one that comes to mind.

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It was actually somebody that came to me recently. They have a good amount

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of nursing homes. Not only just one, they have a couple of different locations.

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Okay? They not only did

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not file any of the state reports that are required

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with the state in order to stay in good standing with the state,

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they also didn't update their address on

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file with the state. So they were receiving service

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of process to an unknown address. And they

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had lawsuits after lawsuits after lawsuits where they actually came

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in. People started coming in, shutting doors, and they

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had actual people in these nursing homes. And he just

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called in a frantic, like, I need to my lawyer is not

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responding to me. I haven't talked to anybody. I need to figure out

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how to get these entities back into good standing. He was in a pure

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panic simply because he didn't have

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the information up to date with on file

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with the state and that he was using himself as a service to

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process agent at his old home address.

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At his old home address where he no longer lives.

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Yes.

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I mean, listen, you've got a lot of things to worry about

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as an operator or an owner of a nursing home,

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right? You've got so many things to worry about. These things are kind of something

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that you're not thinking. It's not on the forefront in the way,

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way, way back burner of all the things that you have to do. But it

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really is important. And as you

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can see in that story I just said it didn't come out

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with the best case scenario. We had to get all of the entities back into

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good standing, all of the locations which each had different companies

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under each one, all back into good standing. Thousands and

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thousands of dollars just from the state fees alone to reinstate

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those entities, to bring them back into good standing. And then I don't even

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know, or quite frankly, do I want to know how

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much money he spent in lawyer and legal

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fees to deal with all of those lawsuits that were already pending on the

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table. Well now, how did that all come to the forefront?

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How did he know that all these things existed? Did he get

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a message from the old tenant,

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whoever took over the house after him?

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No. He had people show up into the different nursing home

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locations serving papers looking for him because they couldn't

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find him at the other location.

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If they're not responding to different lawsuits or

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any kind of the papers or documents coming to him that they

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have a certain time period to respond within and default judgments and

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things of that nature, they're going to find you, right? This day and age,

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people are going to find where you are, right? No, but I thought that let's

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say I hire someone as a registered agent and then they try and find

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me and let's say for whatever reason it didn't work out, I hired a company

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and now it didn't work out. So then,

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in other words, let's say I hire your company and for whatever reason they

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come and nobody was available and it didn't work out, so then

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they're allowed to come to my place of business and find me.

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You know, that's a good question. What did really happen? Because we have everybody

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open and we're available. We're very on top of making sure that you've ended up

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no, I'm not. I'm talking about your competition. Yeah. Not you.

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Whatever happened with you, I mean, it could, it could

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listen, I can't say that it can. It definitely could happen. I've seen

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it happen because they know the address of the exact

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location of where you're doing business. But that's

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also on you as an owner or operator

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to make sure that you stay on top of all

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of these service documents or any kind of the legal

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filings put against you or the nursing home. That's why it's also

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important that you're hiring good outside counsel to

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help you in these situations. Because while we

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can do the best that we can of getting those service process

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documents to you, you need to have a strong team, a good counsel

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to back you up in these allegations and with

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just the pending things that are being brought to the table against the nursing home.

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Okay, so say somebody is forming a nursing home entity now

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and they're trying to figure out what's the right way to do it.

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So the natural thing I'm thinking

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this through now, so the natural thing would be, I would say right away the

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first thing is put the address of the facility as what's

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your legal address. Usually you don't think of all the ramifications. You just say wherever

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the facility is, that would not be recommended.

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Recommended thing would be to have someone else's registered agent. Now, the advantage

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of having it as the facility is

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that nothing is going to go missing, right. If something comes to the facility,

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if the serious legal matter, I know as administrator, as soon

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as anything comes overnight mail or certified mail or anything like

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that, they'll need to bring it to me. As much as they know that I

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hate mail, paper mail, and that I'll try to

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not touch it if I don't have to sometimes.

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But they know that if something is important to make sure it comes to me

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right away, then we just put in my box. So that's an advantage of putting

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the facilities name on it, that it will be dealt with. But the disadvantage

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is more like the customer service experience,

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which can happen. Now. Let me ask, if I'm creating a nursing home now,

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a nursing home entity, and I have a back office in another state, which many

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times is the case. So being that they're related or

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maybe even under the same company umbrella, can they list the

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back office, which many times they don't care, you know, they don't have any customers

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that come in there. Can they list the back office as the agents for the

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company as long as it's in that state?

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Yes, they could list that and that's not a problem. And as

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long as they're going to have somebody there in the back office during

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business hours, yes, of course they could. Different state,

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but it's the same company. No, for a

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registered agent, most of the states require,

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and by most I think New York, it actually

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might be only New York that requires you to have a registered agent outside

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of New York, requires you to be out of New York or

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it can be out of New York. It can be out of New York,

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but most states require your registered agent to

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be in the state that you're in, meaning that if your facility

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is in Massachusetts, your registered agent needs to have a

18:19.045 --> 18:22.702
physical address in Massachusetts. So if your back office is

18:22.720 --> 18:26.900
in Massachusetts, yeah, you could list them as registered agent. If it's not,

18:27.262 --> 18:30.950
it's not possible to do so. Got it.

18:31.387 --> 18:34.747
Sarah, let's back up a little bit. Usually before we even get so far into

18:34.780 --> 18:38.347
the episode, I like to understand who I'm talking to a little bit so

18:38.380 --> 18:41.472
that for myself and for the listeners,

18:41.517 --> 18:44.707
they have a little bit of a better understanding of who you are.

18:44.860 --> 18:49.872
Now, this is a very specific niche

18:49.917 --> 18:53.722
type of business, being a registered agent and

18:53.755 --> 18:57.702
specifically focusing on all the types of businesses

18:57.732 --> 19:01.257
that we mentioned in the beginning, but definitely working extensively

19:01.272 --> 19:04.582
with nursing homes. What is your background? How did you

19:04.585 --> 19:08.082
get into this? So truthfully,

19:08.172 --> 19:11.467
you're going to laugh at this. I went to

19:11.515 --> 19:15.587
school for broadcast journalism. I wanted to be a sports broadcaster.

19:16.012 --> 19:20.022
I had some internships, realized it was a little bit of a cutthroat industry

19:20.067 --> 19:23.302
that I didn't want to be in, but I knew I wanted to live in

19:23.320 --> 19:26.752
New York. I'm originally from Maryland, and I wanted to be in New York.

19:26.920 --> 19:30.487
So I went to a couple of head hunters and was

19:30.550 --> 19:34.402
placed here as an EA for the CEO of the

19:34.420 --> 19:37.957
Corp service. And I thought, oh, it's just going to

19:37.960 --> 19:41.227
be one of those jobs that I have on my resume for a year.

19:41.395 --> 19:44.450
Turns out, eight years later, here I am.

19:45.187 --> 19:49.252
I grown with the company. When I started here, there was about six people.

19:49.420 --> 19:53.422
Currently we have about 50 within B Corp Services, and we were

19:53.455 --> 19:56.857
actually acquired three years ago by a large

19:56.935 --> 19:59.892
international company called Walter's Core.

20:00.027 --> 20:03.517
And that name might ring some bells, especially to

20:03.565 --> 20:07.477
this industry because Walter's Core actually has a large

20:07.570 --> 20:10.962
healthcare division internationally,

20:11.112 --> 20:15.372
so they also have a tax and a governance and risk section,

20:15.417 --> 20:18.682
which we're a part of now. So I started

20:18.760 --> 20:22.582
out this is an EA. I'm one of those people that

20:22.660 --> 20:26.767
have a little bit of work add where I want to take part

20:26.815 --> 20:30.052
in everything and I want to help out in any other way. So I kind

20:30.070 --> 20:33.772
of felt around to see what everybody needed help

20:33.805 --> 20:36.425
with, and I got to learn the business that way.

20:37.462 --> 20:41.017
I really took a liking to the registered agent and

20:41.065 --> 20:45.237
the compliance side of, like, the state report filings.

20:45.387 --> 20:49.062
So I started out in that section

20:49.137 --> 20:53.122
after moving away from the EA position, worked my

20:53.155 --> 20:56.772
way up to the director of the compliance

20:56.817 --> 21:00.327
department here at BPC Services, where we ran registered

21:00.357 --> 21:03.402
agent services, as well as the annual reports,

21:03.507 --> 21:06.282
our state reports for all of the entities.

21:06.447 --> 21:10.167
And when Walter Scooter came in and acquired

21:10.227 --> 21:13.837
our company, it opened up a whole

21:13.900 --> 21:17.427
other team for business development, and that's

21:17.457 --> 21:20.750
where I am today. I manage that team of

21:21.862 --> 21:25.597
just business development executives to help get the word out

21:25.630 --> 21:29.427
about the Corps, and happens to be that what has brought

21:29.457 --> 21:33.487
me more into the nursing home section segment is

21:33.550 --> 21:37.272
that we went to the AHCA

21:37.317 --> 21:40.775
NCAL, I don't know if you're familiar with that.

21:41.287 --> 21:45.537
We went to one of their conventions

21:45.687 --> 21:49.552
and I just saw the need for this service.

21:49.645 --> 21:52.550
I saw so many people struggling with this.

21:52.912 --> 21:56.607
Whether you have one location, you have multiple locations.

21:56.772 --> 22:00.277
A lot of people were doing this work themselves or

22:00.295 --> 22:04.327
they had one person within their office that was doing everything

22:04.495 --> 22:08.002
and it's just not feasible and the risk is large,

22:08.095 --> 22:11.197
right? So that's what kind of turned me

22:11.230 --> 22:15.052
on to getting the word out a little bit more, especially to

22:15.070 --> 22:19.012
the nursing home segment. This is needed. This is something that

22:19.150 --> 22:23.737
is cost effective. It's not that much yet.

22:23.875 --> 22:27.650
It's helpful that you have these services because

22:28.687 --> 22:32.497
you could run the risk of really destroying your

22:32.530 --> 22:36.125
business. Well, that's a very complete answer

22:36.937 --> 22:40.177
and I'm glad they were able to share that full perspective of how you kind

22:40.195 --> 22:44.182
of started from where you are and how

22:44.335 --> 22:46.475
your journey to where you are right now.

22:47.662 --> 22:50.827
A few questions come to mind, but let me see if we can try to

22:50.845 --> 22:54.022
go in order here. First of all, this is something

22:54.205 --> 22:57.742
that bothers me deeply and this is really

22:57.790 --> 23:01.775
my other podcast. I love your Nine to Five show, which I'm recording now

23:02.287 --> 23:06.397
back to back for different podcasts, so I have to put my different hats on.

23:06.505 --> 23:10.267
But this is something that in my role as an administrator and having

23:10.315 --> 23:14.272
interviewed numerous people for various positions, I hear

23:14.305 --> 23:18.517
the story over and over again. How people went for

23:18.715 --> 23:22.747
advanced degrees and things that their mother said is going to be perfect for

23:22.780 --> 23:26.452
them, and that their father and their brother in law and everyone else

23:26.470 --> 23:29.075
in the world is doing so. It must be perfect for them.

23:30.037 --> 23:33.252
Some of them are $200,000 in debt.

23:33.432 --> 23:35.825
6810 years down the road,

23:36.337 --> 23:39.622
they're ready to find themselves late 20s, early thirty

23:39.655 --> 23:43.167
s, and sometimes later and more in debt. And then they realize

23:43.227 --> 23:46.702
that at least at that point, they realize that this is definitely not

23:46.720 --> 23:50.292
what they want. And that's very painful

23:50.352 --> 23:53.782
to hear. It really is very painful to

23:53.785 --> 23:57.157
hear. And I always want to encourage people, and I'm not qualified to

23:57.160 --> 24:01.252
give the opinion, but I'm giving it anyway. Is that before you invest all

24:01.270 --> 24:04.497
that time and money, get your hands wet a little bit, get your feet

24:04.542 --> 24:07.100
wet, figure out what you want,

24:08.062 --> 24:12.112
and a lot of times what you need to get there

24:12.175 --> 24:15.727
is much shorter, much cheaper, or even if

24:15.745 --> 24:18.532
it's not, at least it's something completely different.

24:18.685 --> 24:21.867
So with that introduction,

24:22.002 --> 24:25.477
is the plan for being a sports broadcaster completely off

24:25.495 --> 24:28.672
the table, or is it still going to be your side hustle right now,

24:28.705 --> 24:32.367
listen, I have two kids. I live here in Rockland County.

24:32.502 --> 24:36.097
I enjoy my life. I enjoy being able to only have to

24:36.130 --> 24:38.827
travel 5% of the work here.

24:38.995 --> 24:42.952
And being a sports broadcaster, I definitely wouldn't have

24:42.970 --> 24:46.447
that lifestyle. So I wouldn't say it's completely off

24:46.480 --> 24:50.497
the table. But in the grand scheme of things, do I see

24:50.530 --> 24:54.052
it in the near future? No. Maybe I'll broadcast for

24:54.070 --> 24:57.967
my kids sports teams in a couple of years, but maybe

24:58.015 --> 25:01.567
that's as close as we'll get. Okay, but getting back to

25:01.615 --> 25:04.925
the nursing home part of this, I think

25:05.287 --> 25:08.542
what you said before I think is critical and

25:08.590 --> 25:11.600
key and maybe even be, you know,

25:12.487 --> 25:16.447
the most beneficial thing that comes out of this conversation. And that is that

25:16.480 --> 25:20.652
as nursing home owners and operators, being that the margins

25:20.682 --> 25:23.772
are so slim, we're petrified of attorneys.

25:23.817 --> 25:27.537
We're petrified of legal teams because we all know how expensive

25:27.612 --> 25:30.852
they could be. So sometimes instead of dealing

25:30.882 --> 25:34.297
with the issues that we know these are real issues, instead of doing that,

25:34.330 --> 25:37.567
sometimes we will kind of bury and hope that it goes away.

25:37.690 --> 25:41.452
And I've given this it

25:41.470 --> 25:45.337
doesn't go away. I'll never forget in high school when I got my first credit

25:45.400 --> 25:49.587
card, if my father is listening, I'm sorry. And I bought,

25:49.662 --> 25:53.197
I don't know, something relatively cheap, like $15

25:53.230 --> 25:56.877
or $20. And I had absolutely no income, if you can imagine,

25:56.907 --> 26:00.172
at that point. And I was hoping that it would

26:00.205 --> 26:03.697
go away. And my mailing address actually was the school.

26:03.880 --> 26:06.997
And every month this thing

26:07.030 --> 26:11.082
kept on coming until I came to the realization that it's

26:11.097 --> 26:14.692
not going to go away. You have to deal with it, and until

26:14.740 --> 26:17.032
you come together with the money and take care of it, it's not going to

26:17.035 --> 26:20.092
go away. So when it comes to these legal issues, a lot of times we

26:20.140 --> 26:22.917
are hoping that the lawsuits,

26:22.977 --> 26:26.622
well, they'll forget about us. They'll give up on us. The registered

26:26.667 --> 26:30.457
agent, let me Google it and figure out what I

26:30.460 --> 26:33.802
can do. And truth be told, that works for a lot of things.

26:33.970 --> 26:37.177
But some of these things can literally pull the

26:37.195 --> 26:41.212
business down. You can spend years creating a successful business.

26:41.275 --> 26:44.797
You could be providing the highest quality of care. You could

26:44.905 --> 26:48.372
be providing a professional atmosphere for your staff

26:48.417 --> 26:51.832
to grow and thrive, and you could be doing everything right.

26:51.910 --> 26:54.350
And there was one case where one person,

26:55.162 --> 26:58.627
legitimately or not, hired an attorney to

26:58.795 --> 27:03.082
serve you with a lawsuit or something like that or some state filings which

27:03.160 --> 27:06.577
were not done correctly, and that could really pull the whole organization down. So you

27:06.595 --> 27:08.902
said you went to the conference and you saw that there was a need for

27:08.920 --> 27:12.022
this. I think part of the reason why it wasn't being addressed is

27:12.055 --> 27:15.547
because I know we spoke on the phone that you mentioned

27:15.580 --> 27:19.137
that you're not an attorney and your group is not offering official

27:19.287 --> 27:22.827
legal advice. And the same thing is true with small companies like mine.

27:22.857 --> 27:26.422
As we start off, we're looking for legal advice without paying

27:26.455 --> 27:30.052
for legal advice. And there are the legal zooms of the

27:30.070 --> 27:33.142
world, which maybe I'm not allowed to say that word because I don't know,

27:33.190 --> 27:36.652
competition for you. But the point is that

27:36.820 --> 27:39.997
people are scared of it and people are trying to let me try to figure

27:40.030 --> 27:42.577
it out. Let me do it this the easiest way that I can do it

27:42.670 --> 27:46.102
without calling in anybody, without really putting that issue up there on

27:46.120 --> 27:49.597
the big screen and dealing with it. So with you stepping out there and doing

27:49.630 --> 27:53.122
it in a very affordable way, especially if

27:53.155 --> 27:56.862
you have a niche, which you focus specifically

27:56.937 --> 27:59.687
on the nursing home and healthcare industries,

28:00.187 --> 28:03.350
that's definitely filling a need. Now,

28:04.537 --> 28:07.567
when you reach out to some of these nursing homes, I guess,

28:07.615 --> 28:11.532
I guess they reach out to you. Has there been any very telling

28:11.622 --> 28:15.577
comments or AHA, moments from the client side when

28:15.595 --> 28:19.250
they finally see what you can do for them and how

28:19.687 --> 28:23.572
it's not going to break the bank and they're still going to survive? Do you

28:23.605 --> 28:25.775
see that on their faces? Were like, okay,

28:26.437 --> 28:30.037
we're not going to die in the vine here, right? I think

28:30.100 --> 28:33.652
that when I'm presenting what we're offering to

28:33.670 --> 28:37.122
them, they do get that nervousness

28:37.317 --> 28:40.302
of, oh my gosh, legal fees. Oh my gosh,

28:40.332 --> 28:44.352
this is going to be so expensive. And then when I say, oh, the registered

28:44.382 --> 28:47.902
agent service is $112 a year. Like a year,

28:48.070 --> 28:51.067
$112 a year, not an hour,

28:51.265 --> 28:55.117
okay, I could do that, I could do that. And then they're more

28:55.165 --> 28:58.387
open to talk about things. And then they start seeing

28:58.450 --> 29:01.962
we have a huge portal that all of our clients

29:02.037 --> 29:05.877
gain complimentary access to, where they can store documents

29:05.982 --> 29:09.237
and they can track those annual report due dates.

29:09.312 --> 29:12.817
They can see any of the service process that's coming in. They can also

29:12.865 --> 29:15.937
upload their own documents if you want. And they're like,

29:16.000 --> 29:19.077
okay, yeah, I have a huge filing cabinet.

29:19.182 --> 29:22.522
The papers are everywhere. I don't know where everything is. Great.

29:22.555 --> 29:26.152
If I could just upload it into one thing. All of the documents, all the

29:26.170 --> 29:29.662
things that we're filing for them get uploaded there. All the service of process,

29:29.725 --> 29:33.777
any of those legal documents that we're talking about coming in are also being uploaded

29:33.807 --> 29:37.882
into there. So it's really managing everything

29:37.960 --> 29:41.592
for them. It's coming together. It's getting their entity

29:41.652 --> 29:45.447
lives together, as I like to say, putting it all into a portal

29:45.492 --> 29:49.297
and also just having somebody to talk to. And they're like, okay, this is

29:49.330 --> 29:52.762
actually making sense for me. This is what I actually need.

29:52.825 --> 29:56.752
For most cases, they're saying, this is what I need. But yeah,

29:56.770 --> 30:00.597
I think it's that AHA, moment that because we're not offering

30:00.642 --> 30:04.850
legal advice, we're really just here to assist and how

30:06.337 --> 30:09.622
they see that, okay, we can do this. We can be more open

30:09.655 --> 30:13.147
to. It now, let's just be told. I can tell you

30:13.180 --> 30:15.512
again, as administrator,

30:16.162 --> 30:19.392
you say a lot of the buzzwords that add wide hair,

30:19.452 --> 30:23.182
administrators heads and we see the word states

30:23.260 --> 30:26.832
and compliance and filing and serving

30:26.922 --> 30:30.382
and all these things. These are things that

30:30.535 --> 30:34.222
worry us and these are things that we really don't. We hope they go away,

30:34.405 --> 30:37.700
but at the same time we can resolve some of these issues

30:38.137 --> 30:41.782
or at least have a system in place so that we're at

30:41.785 --> 30:45.172
least set up properly. So then that definitely something that makes more

30:45.205 --> 30:49.222
sense. Now, I have a question here that's not from just

30:49.255 --> 30:53.292
off the cuff here. As someone who is working closely

30:53.352 --> 30:56.607
with nursing homes and healthcare facilities,

30:56.772 --> 30:59.375
but not a nursing home, or say yourself,

31:00.187 --> 31:03.442
is there any one thing that you see that

31:03.490 --> 31:07.462
nursing home operators do that

31:07.600 --> 31:11.450
you say, you know, that's crazy. If I was doing this,

31:12.112 --> 31:16.042
I would do this completely differently because

31:16.090 --> 31:18.662
a lot of times it's that outside perspective,

31:19.087 --> 31:22.642
which is kind of not the extra pair of eyes or whatever

31:22.690 --> 31:26.182
it is. It's not actively involved for the fact that you don't see the

31:26.185 --> 31:29.572
whole picture. Sometimes you can see certain things that those in

31:29.605 --> 31:33.177
industry don't see. You could yell wrong jungle

31:33.207 --> 31:36.577
when we're busy cutting down the trees. Is there anything that

31:36.595 --> 31:38.750
comes to mind when I ask that question?

31:40.387 --> 31:43.867
You know, just even not so in my position.

31:43.990 --> 31:47.692
But I grew up going to nursing homes between the Girl

31:47.740 --> 31:52.250
Scout troops that I was involved in as a young girl as well as

31:52.987 --> 31:56.847
my grandfather. Being in a nursing home, I just felt

31:56.892 --> 32:01.025
like there could be more of a

32:02.737 --> 32:06.562
more involvement from the owners. And I know it's very

32:06.625 --> 32:10.027
hard to do, but it really makes a

32:10.045 --> 32:13.597
difference if you are there and

32:13.630 --> 32:17.602
being involved in every step and you don't kind of just step back and say,

32:17.695 --> 32:21.372
oh, you know, my nursing home operator

32:21.417 --> 32:24.502
is dealing with this and I don't need to. I deal with other things.

32:24.595 --> 32:27.847
I think if you're involved with most of the things,

32:27.955 --> 32:31.437
the clients, the patient,

32:31.587 --> 32:34.972
the team, everybody that's working with

32:35.005 --> 32:38.422
you, your staff, whatever the case may be,

32:38.530 --> 32:41.917
if you're a little bit more involved in a little bit every

32:41.965 --> 32:45.922
little aspect that you can be, I think it just makes a huge difference because

32:45.955 --> 32:49.497
it trickles down, right? It's trickled out to your staff.

32:49.542 --> 32:53.047
Your staff is going to be a lot more happier maybe, and they feel

32:53.080 --> 32:57.062
more involved. Your patients are going to feel a lot more happier.

32:57.412 --> 33:00.457
You're going to feel a lot more happier because you know what's going on and

33:00.460 --> 33:03.607
you don't have that fear of like, oh, maybe something's going on. But I

33:03.610 --> 33:06.950
don't want to ask because I don't want to deal with it right now.

33:07.837 --> 33:11.752
Just different things like that. Okay. So that's actually interesting

33:11.845 --> 33:15.247
because when you say owner, I mean, if I'm just

33:15.280 --> 33:19.297
a silent partner and investor and I don't really know or care about

33:19.330 --> 33:21.472
the nursing home, I don't want to ever hear, but I just want to return

33:21.505 --> 33:24.787
on my investment. I don't think that's what you're referring to. That person

33:24.850 --> 33:29.722
should be involved. You're talking about an owner as

33:29.830 --> 33:33.802
I guess the final decision maker, which sometimes the

33:33.820 --> 33:38.002
CEO of the company, the one who's the director of operations on

33:38.020 --> 33:41.767
a regional level by them being

33:41.815 --> 33:45.517
more involved in a little bit more hands on.

33:45.640 --> 33:49.252
Okay. I think we see that there are different styles of

33:49.270 --> 33:52.927
operations and there are some CEOs that are completely

33:53.020 --> 33:56.577
hands on, too. Hands on and they know everything that's

33:56.607 --> 34:00.427
going on about every employee and every resident. Right. And there

34:00.445 --> 34:04.212
are some CEOs that are completely hands off. Part of it is a management style.

34:04.287 --> 34:07.492
I was curious, you're saying that you would

34:07.540 --> 34:11.452
see a difference as

34:11.545 --> 34:15.275
a customer, as a resident, that you would feel that

34:15.787 --> 34:20.197
I guess some of the ideas and the principles and the

34:20.230 --> 34:24.072
founding principles which hopefully every company has would trickle

34:24.117 --> 34:27.817
down better if there was more involvement from

34:27.940 --> 34:32.075
the highest level of management. Is that pretty much it?

34:32.437 --> 34:36.247
Yeah, I think so. And I think that

34:36.430 --> 34:40.962
being the case, it just all trickles down to a positive oversight

34:41.037 --> 34:44.917
of everything. Right. Like I said, your patients are going to feel

34:44.965 --> 34:48.592
that you're more involved in the incoming families that are touring or

34:48.640 --> 34:51.812
maybe going to feel a little bit more welcoming and warm.

34:52.912 --> 34:55.867
I just think that, listen, being in a nursing home,

34:55.915 --> 34:59.872
you want to have that warm fuzzy feeling because maybe there's other things

34:59.905 --> 35:02.750
that are happening where you can't have that, so to say.

35:03.562 --> 35:06.877
So it would be nice to see that and have that. That's from

35:06.895 --> 35:10.177
a personal aspect, from what

35:10.195 --> 35:13.402
I've seen personally, not in the

35:13.570 --> 35:17.527
filing paperwork behind the scenes, I understand 100%.

35:17.620 --> 35:21.187
And some nurses, you come in there and you get the homely family,

35:21.250 --> 35:25.042
sometimes you don't. Having higher level

35:25.090 --> 35:29.137
management involved, definitely can help with that. Sarah, I know that

35:29.275 --> 35:32.847
our time is coming to a close here and I definitely appreciate

35:32.892 --> 35:36.937
you coming on the show. Before we give your contact information

35:37.075 --> 35:40.567
and the

35:40.615 --> 35:43.972
URL for your company and all that, any final thoughts on

35:44.005 --> 35:47.217
this topic of being set up properly

35:47.277 --> 35:50.922
from a legal perspective that you would want to leave our podcast listeners,

35:50.967 --> 35:54.322
which are the professionals in the nursing home

35:54.355 --> 35:57.562
industry, right? So as I mentioned before,

35:57.625 --> 36:01.522
I can't give any legal advice, but as a

36:01.555 --> 36:04.677
friend of friend, if we're listening to the podcast, we can associate

36:04.707 --> 36:08.482
ourselves as friends. Just to not

36:08.560 --> 36:12.217
stray away and to not think that things are as we've said

36:12.265 --> 36:15.502
so many times here, things are going to get taken care of on their

36:15.520 --> 36:18.772
own and just to leave it alone, it'll all

36:18.805 --> 36:22.587
heal itself because it's not going to. Right. You're going to get served,

36:22.737 --> 36:26.000
something's going to happen. Just be on top of it.

36:28.087 --> 36:32.032
Right. Whether you're listing us as a registered agent, another company,

36:32.110 --> 36:35.622
maybe your law firm is a registered agent agent, maybe your accounting firm.

36:35.667 --> 36:39.217
Whoever the case may be, make sure that you have someone there who is

36:39.265 --> 36:43.017
going to get you those documents or get those documents

36:43.077 --> 36:46.062
taken care of as soon as possible. Because if they don't,

36:46.137 --> 36:49.422
it's just as a snowball effect into a disaster

36:49.467 --> 36:52.625
mess that you don't want to deal with. Okay, awesome.

36:53.512 --> 36:56.557
Sarah, again, what is the name of your company?

36:56.635 --> 36:59.947
How could people reach out to you if they want to hear more about this

36:59.980 --> 37:04.002
topic or if they want to discuss some of your services? We are Vcorp

37:04.032 --> 37:07.882
services. You could reach out to us by email, by phone. We're people

37:07.960 --> 37:11.752
I know you mentioned legal zoom before, but we are actual people that pick

37:11.770 --> 37:15.547
up the phone. You could call me any of my team members here.

37:15.730 --> 37:19.222
We do give that personalized service. I will give

37:19.255 --> 37:23.827
you this phone number before, but it's 888-528-2677

37:23.995 --> 37:27.997
email sarah, can you go

37:28.030 --> 37:28.267
ahead,

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888-526-2877.

37:32.185 --> 37:34.797
And then also you could email me Sarah.

37:34.842 --> 37:40.025
S-A-R-A-H. Don't forget the H@bcorpservices.com.

37:40.987 --> 37:44.317
And we'll be happy to help you bcorpservices.com

37:44.440 --> 37:47.617
on the web if you want to check us out. We're also doing

37:47.665 --> 37:50.797
a promo just for this podcast. If you actually listened all the way through,

37:50.830 --> 37:54.277
which I hope you did, we're going to do a good reach

37:54.295 --> 37:58.272
out to me and say that you listen to the podcast, the Nursing home podcast,

37:58.317 --> 38:00.957
and we'll give you 10% off of those service fees.

38:01.122 --> 38:04.647
Nice. Okay, thank you very much. That's very generous offering

38:04.692 --> 38:08.377
something for our listeners. Thank you again, Sarah, for coming on

38:08.395 --> 38:11.975
the show. We definitely appreciate your perspective that you shared with us today

38:12.412 --> 38:15.877
how important it is to take care of these legal issues. They will not go

38:15.895 --> 38:19.402
away. The best is to set up your entity correctly from

38:19.420 --> 38:23.337
the beginning, so when the inevitable does happen, you're prepared.

38:23.487 --> 38:27.292
Again, this is not legal advice. This is just friends

38:27.340 --> 38:30.267
and friends. This is something that should be set up properly.

38:30.402 --> 38:34.302
And then I guess once someone starts

38:34.332 --> 38:37.357
papers or whatever, there's any additional questions,

38:37.510 --> 38:41.152
then I guess they can reach out to whatever league of us they would like

38:41.170 --> 38:43.625
to see. But again, thank you, Sarah, for making some time.

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Sorry we couldn't meet in person last week with the last week. All right,

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we'll get there one day. One day. All right, excellent.

38:53.217 --> 38:56.000
Thank you so much. All right, thank you.

39:08.362 --> 39:12.587
Thank you for listening to this episode of the Nursing Home podcast.

39:13.012 --> 39:16.752
Be sure to head on over to itunes and check out the nursing

39:16.782 --> 39:19.582
home podcast and subscribe to the show.

39:19.660 --> 39:23.422
This will ensure that you never miss another episode and

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you always are up to date on what's going on in the nursing home industry.

39:27.342 --> 39:30.912
If you leave us a review for the Nursing home podcast,

39:31.062 --> 39:35.047
our promise to you is to send you out something special to

39:35.080 --> 39:39.202
your home for taking the effort to do so take

39:39.220 --> 39:42.892
a screenshot of the review once you do it and share it on Twitter with

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at schmuelsep. That's at S-H-M-U-E-L-S-E-P

39:48.040 --> 39:51.382
when I see that we will connect and send you something special.

39:51.535 --> 39:55.072
So again, thank you for listening to this episode of

39:55.105 --> 39:59.187
the Nursing Home Podcast. Check back for our next episode

39:59.262 --> 40:02.722
and don't forget to subscribe and review and share that with

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me on Twitter. Thank you.